How does the deposit work?

Deposit and hold amounts vary by vehicle, supplier and reservation model; there is no fixed table. For LenaCars-managed bookings, the release instruction is sent the same day after return checks. Crediting your card usually takes 7–14 business days depending on bank and supplier processes.

Can I return the car to a different office?

One-way returns are available on suitable vehicles and routes. Availability and fees are shown during reservation.

What are the age and licence requirements?

The general minimum is age 21 and at least 2 years holding a licence. Mid, luxury and SUV segments may require higher age/licence thresholds; exact eligibility is shown on the reservation screen.

Is there a mileage limit?

Mileage limits depend on the vehicle and package and appear on the reservation screen and contract. Overage is billed per km as stated in the contract; some vehicles may offer unlimited mileage.

Are there hidden fees?

Base price and extras are separated. Items such as extra driver, one-way return or extended cover are shown based on your selections so inclusions are clear before you book.

What happens in case of damage or an accident?

Ensure safety first. Call LenaCars or the supplier support line in your contract; keep reports and photo/video records. Insurance cover and liability follow the contract and policy terms.