Question 1

Is a security deposit mandatory, and how is it determined?

Accepted Answer

Yes, for most rentals a credit card pre-authorization of 1,500-5,000 TL is required. A credit card pre-authorization is mandatory for standard rentals The pre-authorization amount varies by vehicle segment If there is no damage at handover, it is released within 7-14 days Approved corporate members are exempt from the deposit

Question 2

What are the minimum age and driving licence requirements?

Accepted Answer

For economy cars, the requirement is age 21 with 2 years of driving experience; for luxury cars, age 25 with 3 years of driving experience is required. Age and licence requirements vary by vehicle segment Young driver fee (ages 21-24): 50 TL per day Some luxury and SUV models may require drivers to be at least 27

Question 3

Can I rent a car without a credit card?

Accepted Answer

Usually no, because most suppliers require a credit card for the pre-authorization. A credit card is mandatory for the pre-authorization in standard rentals With corporate membership, selected vehicles may be rented without a credit card or deposit Debit cards are generally not accepted Cash payment is only valid under corporate agreements

Question 4

How do I apply for corporate membership?

Accepted Answer

You can complete the online application form and receive approval within 24 hours. Fill out the 'Corporate Membership' form on our website Upload your company documents (tax certificate, signature circular) Our team reviews your application within 24 hours Once approved, you can book immediately

Question 5

How does the invoicing process work?

Accepted Answer

An e-invoice is issued automatically at vehicle handover and sent to your company email address. Instant issuance through the e-invoicing system Transparent pricing including all taxes Monthly consolidated invoicing option (for 10+ vehicles) API support for accounting integration

Question 6

Can I change or cancel my reservation?

Accepted Answer

You can cancel or modify free of charge up to 48 hours before pickup. Up to 48 hours before pickup: Free cancellation/change 24-48 hours before pickup: 50% charge Less than 24 hours: Full charge applies Manage it online or through customer service More flexible terms are available for corporate members

Question 7

What documents are required when picking up the vehicle?

Accepted Answer

You must bring your ID, driving licence, and credit card (for the deposit). National ID card or passport Original driving licence Credit card belonging to the person named in the contract Reservation confirmation code For corporate rentals: company document and authorization letter

Question 8

Which payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards (for pre-authorization), bank transfer/EFT (corporate), and cash (at pickup). Online booking: prepayment by credit card Payment at pickup: credit card or cash Corporate: bank transfer/EFT, cheque (approved companies) Installment options: 3-6-9-12 months (depending on bank campaigns)

Question 9

What is the fee for one-way rentals?

Accepted Answer

An additional fee of 500-2,000 TL applies for drop-off in a different city. Different office within the same city: usually free Different city (Istanbul-Ankara): 500-1,000 TL Long distance (Istanbul-Antalya): 1,500-2,000 TL The exact amount is shown during booking

Question 10

What is corporate car rental, and who can benefit from it?

Accepted Answer

It is a service that meets companies' vehicle needs through operational leasing with a fixed monthly fee. All limited, joint-stock, and sole proprietorship companies can become corporate members A minimum of 1 year of operating history is required Instead of purchasing vehicles, you pay a monthly rental fee Package services including maintenance, insurance, and comprehensive cover Special pricing based on fleet size

Question 11

How do I apply for corporate membership, and which documents are required?

Accepted Answer

You can apply by completing the online form and uploading your tax certificate, signature circular, and activity certificate. Tax certificate or tax identification document Signature circular (notarized or e-signature) Company activity certificate ID copy of the authorized person Trade registry gazette (for limited/joint-stock companies) Applications are reviewed within 24-48 hours

Question 12

Do I need a credit card, deposit, or letter of guarantee?

Accepted Answer

Approved corporate members are exempt from the deposit, and no credit card pre-authorization is taken. Deposit exemption after corporate membership approval No credit card pre-authorization required In some cases, a letter of guarantee may be requested (for new companies) Payment can be made by cheque or bank transfer 30-60-90 day payment terms are available

Question 13

What do the insurance and protection packages cover?

Accepted Answer

Basic comprehensive cover includes a damage excess; with the full protection package, the excess is removed. Basic Comprehensive Cover (CDW): 2,000-5,000 TL damage excess Full Protection (Super CDW): damage excess is fully removed Theft Protection (TP): covers vehicle theft Personal Accident Insurance (PAI): for driver and passengers Glass, tyre, and rim damage: available in separate packages

Question 14

Am I always responsible no matter what happens to the car? What should I do in the event of an accident or breakdown?

Accepted Answer

In the event of an accident, call the 24/7 call center and a damage report will be prepared. If the damage is due to driver fault, you pay the excess. At the time of the accident: call the 24/7 roadside assistance line Call the traffic police and have an accident report issued Take photos and complete the damage report At-fault third-party accident damage is covered by traffic insurance If you are at fault: you pay the comprehensive cover excess amount There is no excess with the full protection package

Question 15

How do I apply for corporate membership?

Accepted Answer

You can complete the online application form and receive approval within 24 hours. Fill out the 'Corporate Membership' form on our website Upload your company documents (tax certificate, signature circular) Our team reviews your application within 24 hours Once approved, you can book immediately

Question 16

How does the invoicing process work?

Accepted Answer

An e-invoice is issued automatically at vehicle handover and sent to your company email address. Instant issuance through the e-invoicing system Transparent pricing including all taxes Monthly consolidated invoicing option (for 10+ vehicles) API support for accounting integration

Question 17

What are the benefits of corporate membership?

Accepted Answer

You benefit from deposit-free rentals, special pricing, and priority support services. Deposit-free car rental (no pre-authorization) 10-25% discount based on annual volume Special corporate price list 24/7 priority customer service Monthly consolidated invoicing Flexible payment terms (30-60-90 days) Dedicated vehicle allocation (fleet management)

Question 18

What is corporate car rental, and who can benefit from it?

Accepted Answer

It is a service that meets companies' vehicle needs through operational leasing with a fixed monthly fee. All limited, joint-stock, and sole proprietorship companies can become corporate members A minimum of 1 year of operating history is required Instead of purchasing vehicles, you pay a monthly rental fee Package services including maintenance, insurance, and comprehensive cover Special pricing based on fleet size

Question 19

How do I apply for corporate membership, and which documents are required?

Accepted Answer

You can apply by completing the online form and uploading your tax certificate, signature circular, and activity certificate. Tax certificate or tax identification document Signature circular (notarized or e-signature) Company activity certificate ID copy of the authorized person Trade registry gazette (for limited/joint-stock companies) Applications are reviewed within 24-48 hours

Question 20

What is the difference between operational (corporate) leasing and financial leasing?

Accepted Answer

In operational leasing, the vehicle belongs to the rental company and all services are included; in financial leasing, the vehicle becomes yours. Operational leasing: vehicle ownership remains with the rental company Financial leasing: at the end of the contract, the vehicle becomes yours Operational leasing includes maintenance, insurance, and comprehensive cover Financial leasing only provides financing; expenses are your responsibility Operational leasing offers tax advantages (rental fees can be treated as expenses) Financial leasing is better for those aiming for long-term ownership

Question 21

What are the tax and financial benefits of corporate car rental?

Accepted Answer

Rental payments can be fully treated as expenses, VAT can be reclaimed, and cash flow is preserved. Rental fees are 100% tax-deductible (deducted from corporate tax base) VAT can be reclaimed (18%) Fixed costs make budget planning easier No large upfront investment is required, preserving cash flow Vehicle depreciation does not affect the company Off-balance-sheet financing opportunity

Question 22

How long is the rental term, and what are the minimum and maximum durations?

Accepted Answer

Rental terms are available from a minimum of 1 month up to a maximum of 36 months. Longer terms may be available under corporate contracts. Short term: 1 day - 1 month Medium term: 1-6 months (flexible contract) Long term: 6-36 months (corporate fleet) Terms of 12-24 months offer the most advantageous pricing At the end of the term, renewal or vehicle replacement is possible

Question 23

How is the price for corporate car rental calculated?

Accepted Answer

The price is determined by the vehicle segment, rental term, monthly mileage package, and additional services. Vehicle segment: economy, mid-size, luxury, SUV Rental term: the unit price decreases on longer terms Mileage package: 2,500, 5,000, 7,500 km/month options Fleet size: special discounts for 10+ vehicles Additional services: winter tyres, window tinting, vehicle wrapping Access to seasonal offers and special campaigns

Question 24

Do I need a credit card, deposit, or letter of guarantee?

Accepted Answer

Approved corporate members are exempt from the deposit, and no credit card pre-authorization is taken. Deposit exemption after corporate membership approval No credit card pre-authorization required In some cases, a letter of guarantee may be requested (for new companies) Payment can be made by cheque or bank transfer 30-60-90 day payment terms are available

Question 25

Who is responsible for maintenance, tyres, insurance, and taxes?

Accepted Answer

All maintenance, insurance, comprehensive cover, and tax expenses are the responsibility of the rental company. Periodic maintenance and repairs: rental company Comprehensive and traffic insurance: included Seasonal tyre replacement: included Motor vehicle tax: included Repairs in case of an accident: covered by comprehensive insurance You are only responsible for fuel and parking fees

Question 26

Can we change the vehicle or the number of vehicles during the rental term?

Accepted Answer

Yes, vehicle replacement or fleet expansion is possible during the contract term. Vehicle segment change: price difference is charged/refunded Fleet expansion: additional vehicles can be added immediately Fleet reduction: possible depending on contract terms Seasonal increase: temporary vehicle additions during peak periods Please contact your account representative

Question 27

If we terminate early, how much penalty do we pay?

Accepted Answer

A penalty of 30-50% of the remaining term is applied, depending on the contract. Standard penalty: 30-50% of the remaining rental amount Termination within the first 6 months: higher penalty (50%) Termination between 6-12 months: medium-level penalty (40%) After 12 months: lower penalty (30%) Some contracts may include flexible termination terms Please review your contract for details

Question 28

How do invoicing and payment work in corporate car rental?

Accepted Answer

A monthly e-invoice is issued, and payment terms of 30-60-90 days are offered via bank transfer/EFT. A regular e-invoice is issued every month The invoice is sent to your company email address Payment: by bank transfer, EFT, or cheque Term options: 30, 60, 90 days Consolidated invoicing: one invoice for 10+ vehicles Accounting software integration is available

Question 29

Can we choose the vehicle make and model, and is customization available?

Accepted Answer

Yes, you can choose the make and model based on your needs and request special equipment. You can choose from a wide vehicle range Special requests for color, trim, and equipment Vehicle wrapping and logo application Extras such as window tint and child seats Electric and hybrid vehicle options Delivery time for special requests may be 15-30 days

Question 30

How are employees' personal use and pool vehicle management handled?

Accepted Answer

Pool vehicles are shared by employees and managed through a reservation system. Pool vehicle: shared by multiple employees Managed through an online reservation system Personal use (assigned vehicle): allocated to a single employee Unlimited number of drivers (no extra fee) Mileage and fuel tracking reports Usage statistics and analysis are provided

Question 31

Is it permitted to use the vehicle abroad or in different cities?

Accepted Answer

Use is allowed in all cities within Turkey, but special permission is required for international travel. Use is allowed anywhere in Turkey International travel: prior notice and approval required Green Card insurance can be included for European countries Travel to some countries may be restricted Additional insurance fee for international use Apply at least 7 days in advance

Question 32

What are the minimum age and driving licence requirements?

Accepted Answer

For economy cars, the requirement is age 21 with 2 years of driving experience; for luxury cars, age 25 with 3 years of driving experience is required. Age and licence requirements vary by vehicle segment Young driver fee (ages 21-24): 50 TL per day Some luxury and SUV models may require drivers to be at least 27

Question 33

Is a security deposit mandatory, and how is it determined?

Accepted Answer

Yes, for most rentals a credit card pre-authorization of 1,500-5,000 TL is required. A credit card pre-authorization is mandatory for standard rentals The pre-authorization amount varies by vehicle segment If there is no damage at handover, it is released within 7-14 days Approved corporate members are exempt from the deposit

Question 34

Can I rent a car without a credit card?

Accepted Answer

Usually no, because most suppliers require a credit card for the pre-authorization. A credit card is mandatory for the pre-authorization in standard rentals With corporate membership, selected vehicles may be rented without a credit card or deposit Debit cards are generally not accepted Cash payment is only valid under corporate agreements

Question 35

What is the fee for one-way rentals?

Accepted Answer

An additional fee of 500-2,000 TL applies for drop-off in a different city. Different office within the same city: usually free Different city (Istanbul-Ankara): 500-1,000 TL Long distance (Istanbul-Antalya): 1,500-2,000 TL The exact amount is shown during booking

Question 36

What is the minimum and maximum rental duration for a car?

Accepted Answer

The minimum is 1 day, and there is no maximum limit. Special pricing applies for long-term rentals. Short term: 1 day - 1 month (daily rate) Medium term: 1-6 months (discounted weekly/monthly rate) Long term: 6+ months (corporate contract) Daily rates decrease for longer rentals Monthly packages offer mileage advantages

Question 37

Is it possible to add an additional driver to the rental?

Accepted Answer

Yes, you can add an additional driver for 50-100 TL per day. Additional driver fee: 50-100 TL per day The additional driver must also meet the age and licence requirements Can be added during booking or at pickup ID and driving licence copy are required Additional driver may be free for corporate rentals

Question 38

Can I drive abroad or to different cities?

Accepted Answer

Driving within Turkey is unrestricted; for international travel, special approval and Green Card insurance are required. Within Turkey: travel to all cities is allowed International travel: prior notice and approval required Green Card (international insurance) must be included Vehicle exit to some countries may be restricted Additional fee: 100-200 TL per day (including Green Card) Apply at least 3 days in advance

Question 39

Is there a young driver fee?

Accepted Answer

Yes, an additional fee of 50 TL per day applies for drivers aged 21-24. Ages 21-24: 50 TL per day young driver fee Over 25 years old: no extra fee Age limit of 27 for some luxury vehicles An extra fee may apply if the licence is less than 2 years old

Question 40

Can I change or cancel my reservation?

Accepted Answer

You can cancel or modify free of charge up to 48 hours before pickup. Up to 48 hours before pickup: Free cancellation/change 24-48 hours before pickup: 50% charge Less than 24 hours: Full charge applies Manage it online or through customer service More flexible terms are available for corporate members

Question 41

What happens if I return the vehicle late or early?

Accepted Answer

For late return, an hourly fee applies; for early return, no refund is made for the unused days. Late return: extra fee for each hour (1/24 of the daily rate) More than 1 hour late: an additional full day is charged Early return: no refund for the remaining days Please notify us in advance for changes You can extend through customer service

Question 42

What documents are required when picking up the vehicle?

Accepted Answer

You must bring your ID, driving licence, and credit card (for the deposit). National ID card or passport Original driving licence Credit card belonging to the person named in the contract Reservation confirmation code For corporate rentals: company document and authorization letter

Question 43

Are there any differences between online reservations and reservations made at the office?

Accepted Answer

Online booking offers early booking discounts and a wider range of vehicle options. Online: 10-20% early booking discount Online: 24/7 booking availability Online: wide range of vehicles At the office: subject to instant availability At the office: early booking discounts may not be available Online booking is more advantageous

Question 44

Which payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards (for pre-authorization), bank transfer/EFT (corporate), and cash (at pickup). Online booking: prepayment by credit card Payment at pickup: credit card or cash Corporate: bank transfer/EFT, cheque (approved companies) Installment options: 3-6-9-12 months (depending on bank campaigns)

Question 45

How is the price calculated?

Accepted Answer

Daily rental fee + extras + insurance + taxes = total amount. Base rental fee (days x daily rate) Extras (baby seat, GPS, additional driver) Insurance packages (CDW, TP, PAI) VAT (18%) and other taxes One-way fee (if applicable) Airport delivery fee (if applicable)

Question 46

Are there differences in payment timing or terms between corporate and individual rentals?

Accepted Answer

Individual rentals require upfront payment, while corporate rentals offer payment terms of 30-60-90 days. Individual: full payment at pickup or during online booking Corporate: 30-60-90 day terms with invoice issuance Credit card installments: available for both types (3-12 months) Bank transfer/EFT: only for corporate contracts Prepayment discount: available for online bookings

Question 47

What happens in case of early payment or late payment?

Accepted Answer

There is no discount for early payment, while late payment incurs late interest. Early payment: no discount or extra advantage Late payment: 2-3% monthly late interest Delay of more than 7 days: the vehicle may be repossessed Payment plan: can be discussed in case of financial difficulty Automatic payment instruction: to avoid delays

Question 48

Is there a mileage limit, and what happens if I exceed it?

Accepted Answer

For daily rentals, there is a limit of 250-300 km, and excess mileage is charged at 2-5 TL per km. Daily limit: 250-300 km (depending on vehicle segment) Excess mileage fee: 2-5 TL per km Unlimited mileage packages: available for long-term rentals Corporate contracts: monthly mileage packages (2,500-7,500 km) Mileage is checked at handover

Question 49

What is the fuel policy?

Accepted Answer

The vehicle is delivered with a full tank and must be returned with a full tank. Full-to-Full: the most economical option Returned short of fuel: fuel cost + 20% service fee Prepaid fuel: pay for a full tank at pickup and return empty (not recommended) No fuel receipt is required

Question 50

How are HGS/OGS toll road and bridge charges collected?

Accepted Answer

The vehicle includes HGS/OGS, and tolls are charged automatically and reflected on your invoice. All vehicles are equipped with HGS/OGS Toll crossings are recorded automatically Individual: fees are collected at return with a crossing list Corporate: tolls are added to the monthly invoice A detailed crossing report is provided

Question 51

Who is responsible for traffic fines and parking penalties?

Accepted Answer

All traffic and parking fines incurred during the rental period are the renter's responsibility. Speeding, red light, parking violations: renter's responsibility Fine notification is sent by email Payment: made by the renter or added to the invoice If unpaid, it is charged to the credit card Fine processing fee: 50 TL (rental company)

Question 52

Can I add an additional driver?

Accepted Answer

Yes, you can add unlimited additional drivers for a daily fee of 50-100 TL. Additional driver fee: 50-100 TL per day There is no limit on the number of drivers Each driver must meet the age and licence requirements ID and driving licence copy are collected Additional driver may be free for corporate rentals

Question 53

Is there a young driver fee?

Accepted Answer

An additional fee of 50 TL per day applies for drivers aged 21-24. Ages 21-24: 50 TL per day young driver fee Over 25 years old: no extra fee Age limit of 27 for some luxury vehicles An extra fee may apply if the licence is less than 2 years old

Question 54

What do the insurance and protection packages cover?

Accepted Answer

Basic comprehensive cover includes a damage excess; with the full protection package, the excess is removed. Basic Comprehensive Cover (CDW): 2,000-5,000 TL damage excess Full Protection (Super CDW): damage excess is fully removed Theft Protection (TP): covers vehicle theft Personal Accident Insurance (PAI): for driver and passengers Glass, tyre, and rim damage: available in separate packages

Question 55

Am I always responsible no matter what happens to the car? What should I do in the event of an accident or breakdown?

Accepted Answer

In the event of an accident, call the 24/7 call center and a damage report will be prepared. If the damage is due to driver fault, you pay the excess. At the time of the accident: call the 24/7 roadside assistance line Call the traffic police and have an accident report issued Take photos and complete the damage report At-fault third-party accident damage is covered by traffic insurance If you are at fault: you pay the comprehensive cover excess amount There is no excess with the full protection package

Question 56

How do your mini repair, tyre-glass-headlight, full comprehensive cover, and similar packages work?

Accepted Answer

The mini repair package covers glass, tyre, and rim damage. It can be added for an extra 50-100 TL per day. Mini Repair Package: glass, tyre, rim, and headlight damage Daily fee: 50-100 TL Covered damages are repaired completely free of charge If the package is not purchased: damage costs are invoiced to the renter Full comprehensive cover: covers all damage (except the excess)

Question 57

Do you offer any damage-free rental benefits?

Accepted Answer

Customers with a damage-free rental history receive discounts and privileges through the loyalty program. Loyalty Program: earn points after damage-free rentals With points: get 5-15% discounts or free rental days VIP customer status: priority vehicle selection Special campaigns and offers Annual damage evaluation for corporate clients

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Car Rental – Frequently Asked Questions (FAQ)

Answers about corporate and individual car rental, contracts, payment, deposit and delivery processes.

Most Frequently Asked

Corporate Rental

Individual Car Rental

Reservation and Payment

Payments and Pricing

Usage and Limits

Insurance and Coverage

Could Not Find the Answer You Were Looking For?

Ask a Quick Question

Live Support

Expert Consultation

How does LenaCars work?

Discover at LenaCars

About LenaCars

Contact and support

Short-term car rental

Corporate fleet rental

Questions? Get in touch.

Car Rental – Frequently Asked Questions (FAQ)

Answers about corporate and individual car rental, contracts, payment, deposit and delivery processes.

Most Frequently Asked

Corporate Rental

Individual Car Rental

Reservation and Payment

Payments and Pricing

Usage and Limits

Insurance and Coverage

Could Not Find the Answer You Were Looking For?

Ask a Quick Question

Live Support

Expert Consultation

How does LenaCars work?

Discover at LenaCars

About LenaCars

Contact and support

Short-term car rental

Corporate fleet rental

Questions? Get in touch.