Car Rental – Frequently Asked Questions (FAQ)

Details & Conditions:

• •A credit card pre-authorization is mandatory for standard rentals
• •The pre-authorization amount varies by vehicle segment
• •If there is no damage at handover, it is released within 7-14 days
• •Approved corporate members are exempt from the deposit

Details & Conditions:

• •Age and licence requirements vary by vehicle segment
• •Young driver fee (ages 21-24): 50 TL per day
• •Some luxury and SUV models may require drivers to be at least 27

Details & Conditions:

• •A credit card is mandatory for the pre-authorization in standard rentals
• •With corporate membership, selected vehicles may be rented without a credit card or deposit
• •Debit cards are generally not accepted
• •Cash payment is only valid under corporate agreements

Details & Conditions:

• •Fill out the 'Corporate Membership' form on our website
• •Upload your company documents (tax certificate, signature circular)
• •Our team reviews your application within 24 hours
• •Once approved, you can book immediately

Details & Conditions:

• •Instant issuance through the e-invoicing system
• •Transparent pricing including all taxes
• •Monthly consolidated invoicing option (for 10+ vehicles)
• •API support for accounting integration

Details & Conditions:

• •Up to 48 hours before pickup: Free cancellation/change
• •24-48 hours before pickup: 50% charge
• •Less than 24 hours: Full charge applies
• •Manage it online or through customer service
• •More flexible terms are available for corporate members

Details & Conditions:

• •National ID card or passport
• •Original driving licence
• •Credit card belonging to the person named in the contract
• •Reservation confirmation code
• •For corporate rentals: company document and authorization letter

Details & Conditions:

• •Online booking: prepayment by credit card
• •Payment at pickup: credit card or cash
• •Corporate: bank transfer/EFT, cheque (approved companies)
• •Installment options: 3-6-9-12 months (depending on bank campaigns)

Details & Conditions:

• •Different office within the same city: usually free
• •Different city (Istanbul-Ankara): 500-1,000 TL
• •Long distance (Istanbul-Antalya): 1,500-2,000 TL
• •The exact amount is shown during booking

Details & Conditions:

• •All limited, joint-stock, and sole proprietorship companies can become corporate members
• •A minimum of 1 year of operating history is required
• •Instead of purchasing vehicles, you pay a monthly rental fee
• •Package services including maintenance, insurance, and comprehensive cover
• •Special pricing based on fleet size

Details & Conditions:

• •Tax certificate or tax identification document
• •Signature circular (notarized or e-signature)
• •Company activity certificate
• •ID copy of the authorized person
• •Trade registry gazette (for limited/joint-stock companies)
• •Applications are reviewed within 24-48 hours

Details & Conditions:

• •Deposit exemption after corporate membership approval
• •No credit card pre-authorization required
• •In some cases, a letter of guarantee may be requested (for new companies)
• •Payment can be made by cheque or bank transfer
• •30-60-90 day payment terms are available

Details & Conditions:

• •Basic Comprehensive Cover (CDW): 2,000-5,000 TL damage excess
• •Full Protection (Super CDW): damage excess is fully removed
• •Theft Protection (TP): covers vehicle theft
• •Personal Accident Insurance (PAI): for driver and passengers
• •Glass, tyre, and rim damage: available in separate packages

Details & Conditions:

• •At the time of the accident: call the 24/7 roadside assistance line
• •Call the traffic police and have an accident report issued
• •Take photos and complete the damage report
• •At-fault third-party accident damage is covered by traffic insurance
• •If you are at fault: you pay the comprehensive cover excess amount
• •There is no excess with the full protection package

Details & Conditions:

• •Fill out the 'Corporate Membership' form on our website
• •Upload your company documents (tax certificate, signature circular)
• •Our team reviews your application within 24 hours
• •Once approved, you can book immediately

Details & Conditions:

• •Instant issuance through the e-invoicing system
• •Transparent pricing including all taxes
• •Monthly consolidated invoicing option (for 10+ vehicles)
• •API support for accounting integration

Details & Conditions:

• •Deposit-free car rental (no pre-authorization)
• •10-25% discount based on annual volume
• •Special corporate price list
• •24/7 priority customer service
• •Monthly consolidated invoicing
• •Flexible payment terms (30-60-90 days)
• •Dedicated vehicle allocation (fleet management)

Details & Conditions:

• •All limited, joint-stock, and sole proprietorship companies can become corporate members
• •A minimum of 1 year of operating history is required
• •Instead of purchasing vehicles, you pay a monthly rental fee
• •Package services including maintenance, insurance, and comprehensive cover
• •Special pricing based on fleet size

Details & Conditions:

• •Tax certificate or tax identification document
• •Signature circular (notarized or e-signature)
• •Company activity certificate
• •ID copy of the authorized person
• •Trade registry gazette (for limited/joint-stock companies)
• •Applications are reviewed within 24-48 hours

Details & Conditions:

• •Operational leasing: vehicle ownership remains with the rental company
• •Financial leasing: at the end of the contract, the vehicle becomes yours
• •Operational leasing includes maintenance, insurance, and comprehensive cover
• •Financial leasing only provides financing; expenses are your responsibility
• •Operational leasing offers tax advantages (rental fees can be treated as expenses)
• •Financial leasing is better for those aiming for long-term ownership

Details & Conditions:

• •Rental fees are 100% tax-deductible (deducted from corporate tax base)
• •VAT can be reclaimed (18%)
• •Fixed costs make budget planning easier
• •No large upfront investment is required, preserving cash flow
• •Vehicle depreciation does not affect the company
• •Off-balance-sheet financing opportunity

Details & Conditions:

• •Short term: 1 day - 1 month
• •Medium term: 1-6 months (flexible contract)
• •Long term: 6-36 months (corporate fleet)
• •Terms of 12-24 months offer the most advantageous pricing
• •At the end of the term, renewal or vehicle replacement is possible

Details & Conditions:

• •Vehicle segment: economy, mid-size, luxury, SUV
• •Rental term: the unit price decreases on longer terms
• •Mileage package: 2,500, 5,000, 7,500 km/month options
• •Fleet size: special discounts for 10+ vehicles
• •Additional services: winter tyres, window tinting, vehicle wrapping
• •Access to seasonal offers and special campaigns

Details & Conditions:

• •Deposit exemption after corporate membership approval
• •No credit card pre-authorization required
• •In some cases, a letter of guarantee may be requested (for new companies)
• •Payment can be made by cheque or bank transfer
• •30-60-90 day payment terms are available

Details & Conditions:

• •Periodic maintenance and repairs: rental company
• •Comprehensive and traffic insurance: included
• •Seasonal tyre replacement: included
• •Motor vehicle tax: included
• •Repairs in case of an accident: covered by comprehensive insurance
• •You are only responsible for fuel and parking fees

Details & Conditions:

• •Vehicle segment change: price difference is charged/refunded
• •Fleet expansion: additional vehicles can be added immediately
• •Fleet reduction: possible depending on contract terms
• •Seasonal increase: temporary vehicle additions during peak periods
• •Please contact your account representative

Details & Conditions:

• •Standard penalty: 30-50% of the remaining rental amount
• •Termination within the first 6 months: higher penalty (50%)
• •Termination between 6-12 months: medium-level penalty (40%)
• •After 12 months: lower penalty (30%)
• •Some contracts may include flexible termination terms
• •Please review your contract for details

Details & Conditions:

• •A regular e-invoice is issued every month
• •The invoice is sent to your company email address
• •Payment: by bank transfer, EFT, or cheque
• •Term options: 30, 60, 90 days
• •Consolidated invoicing: one invoice for 10+ vehicles
• •Accounting software integration is available

Details & Conditions:

• •You can choose from a wide vehicle range
• •Special requests for color, trim, and equipment
• •Vehicle wrapping and logo application
• •Extras such as window tint and child seats
• •Electric and hybrid vehicle options
• •Delivery time for special requests may be 15-30 days

Details & Conditions:

• •Pool vehicle: shared by multiple employees
• •Managed through an online reservation system
• •Personal use (assigned vehicle): allocated to a single employee
• •Unlimited number of drivers (no extra fee)
• •Mileage and fuel tracking reports
• •Usage statistics and analysis are provided

Details & Conditions:

• •Use is allowed anywhere in Turkey
• •International travel: prior notice and approval required
• •Green Card insurance can be included for European countries
• •Travel to some countries may be restricted
• •Additional insurance fee for international use
• •Apply at least 7 days in advance

Details & Conditions:

• •Age and licence requirements vary by vehicle segment
• •Young driver fee (ages 21-24): 50 TL per day
• •Some luxury and SUV models may require drivers to be at least 27

Details & Conditions:

• •A credit card pre-authorization is mandatory for standard rentals
• •The pre-authorization amount varies by vehicle segment
• •If there is no damage at handover, it is released within 7-14 days
• •Approved corporate members are exempt from the deposit

Details & Conditions:

• •A credit card is mandatory for the pre-authorization in standard rentals
• •With corporate membership, selected vehicles may be rented without a credit card or deposit
• •Debit cards are generally not accepted
• •Cash payment is only valid under corporate agreements

Details & Conditions:

• •Different office within the same city: usually free
• •Different city (Istanbul-Ankara): 500-1,000 TL
• •Long distance (Istanbul-Antalya): 1,500-2,000 TL
• •The exact amount is shown during booking

Details & Conditions:

• •Short term: 1 day - 1 month (daily rate)
• •Medium term: 1-6 months (discounted weekly/monthly rate)
• •Long term: 6+ months (corporate contract)
• •Daily rates decrease for longer rentals
• •Monthly packages offer mileage advantages

Details & Conditions:

• •Additional driver fee: 50-100 TL per day
• •The additional driver must also meet the age and licence requirements
• •Can be added during booking or at pickup
• •ID and driving licence copy are required
• •Additional driver may be free for corporate rentals

Details & Conditions:

• •Within Turkey: travel to all cities is allowed
• •International travel: prior notice and approval required
• •Green Card (international insurance) must be included
• •Vehicle exit to some countries may be restricted
• •Additional fee: 100-200 TL per day (including Green Card)
• •Apply at least 3 days in advance

Details & Conditions:

• •Ages 21-24: 50 TL per day young driver fee
• •Over 25 years old: no extra fee
• •Age limit of 27 for some luxury vehicles
• •An extra fee may apply if the licence is less than 2 years old

Details & Conditions:

• •Up to 48 hours before pickup: Free cancellation/change
• •24-48 hours before pickup: 50% charge
• •Less than 24 hours: Full charge applies
• •Manage it online or through customer service
• •More flexible terms are available for corporate members

Details & Conditions:

• •Late return: extra fee for each hour (1/24 of the daily rate)
• •More than 1 hour late: an additional full day is charged
• •Early return: no refund for the remaining days
• •Please notify us in advance for changes
• •You can extend through customer service

Details & Conditions:

• •National ID card or passport
• •Original driving licence
• •Credit card belonging to the person named in the contract
• •Reservation confirmation code
• •For corporate rentals: company document and authorization letter

Details & Conditions:

• •Online: 10-20% early booking discount
• •Online: 24/7 booking availability
• •Online: wide range of vehicles
• •At the office: subject to instant availability
• •At the office: early booking discounts may not be available
• •Online booking is more advantageous

Details & Conditions:

• •Online booking: prepayment by credit card
• •Payment at pickup: credit card or cash
• •Corporate: bank transfer/EFT, cheque (approved companies)
• •Installment options: 3-6-9-12 months (depending on bank campaigns)

Details & Conditions:

• •Base rental fee (days x daily rate)
• •Extras (baby seat, GPS, additional driver)
• •Insurance packages (CDW, TP, PAI)
• •VAT (18%) and other taxes
• •One-way fee (if applicable)
• •Airport delivery fee (if applicable)

Details & Conditions:

• •Individual: full payment at pickup or during online booking
• •Corporate: 30-60-90 day terms with invoice issuance
• •Credit card installments: available for both types (3-12 months)
• •Bank transfer/EFT: only for corporate contracts
• •Prepayment discount: available for online bookings

Details & Conditions:

• •Early payment: no discount or extra advantage
• •Late payment: 2-3% monthly late interest
• •Delay of more than 7 days: the vehicle may be repossessed
• •Payment plan: can be discussed in case of financial difficulty
• •Automatic payment instruction: to avoid delays

Details & Conditions:

• •Daily limit: 250-300 km (depending on vehicle segment)
• •Excess mileage fee: 2-5 TL per km
• •Unlimited mileage packages: available for long-term rentals
• •Corporate contracts: monthly mileage packages (2,500-7,500 km)
• •Mileage is checked at handover

Details & Conditions:

• •Full-to-Full: the most economical option
• •Returned short of fuel: fuel cost + 20% service fee
• •Prepaid fuel: pay for a full tank at pickup and return empty (not recommended)
• •No fuel receipt is required

Details & Conditions:

• •All vehicles are equipped with HGS/OGS
• •Toll crossings are recorded automatically
• •Individual: fees are collected at return with a crossing list
• •Corporate: tolls are added to the monthly invoice
• •A detailed crossing report is provided

Details & Conditions:

• •Speeding, red light, parking violations: renter's responsibility
• •Fine notification is sent by email
• •Payment: made by the renter or added to the invoice
• •If unpaid, it is charged to the credit card
• •Fine processing fee: 50 TL (rental company)

Details & Conditions:

• •Additional driver fee: 50-100 TL per day
• •There is no limit on the number of drivers
• •Each driver must meet the age and licence requirements
• •ID and driving licence copy are collected
• •Additional driver may be free for corporate rentals

Details & Conditions:

• •Ages 21-24: 50 TL per day young driver fee
• •Over 25 years old: no extra fee
• •Age limit of 27 for some luxury vehicles
• •An extra fee may apply if the licence is less than 2 years old

Details & Conditions:

• •Basic Comprehensive Cover (CDW): 2,000-5,000 TL damage excess
• •Full Protection (Super CDW): damage excess is fully removed
• •Theft Protection (TP): covers vehicle theft
• •Personal Accident Insurance (PAI): for driver and passengers
• •Glass, tyre, and rim damage: available in separate packages

Details & Conditions:

• •At the time of the accident: call the 24/7 roadside assistance line
• •Call the traffic police and have an accident report issued
• •Take photos and complete the damage report
• •At-fault third-party accident damage is covered by traffic insurance
• •If you are at fault: you pay the comprehensive cover excess amount
• •There is no excess with the full protection package

Details & Conditions:

• •Mini Repair Package: glass, tyre, rim, and headlight damage
• •Daily fee: 50-100 TL
• •Covered damages are repaired completely free of charge
• •If the package is not purchased: damage costs are invoiced to the renter
• •Full comprehensive cover: covers all damage (except the excess)

Details & Conditions:

• •Loyalty Program: earn points after damage-free rentals
• •With points: get 5-15% discounts or free rental days
• •VIP customer status: priority vehicle selection
• •Special campaigns and offers
• •Annual damage evaluation for corporate clients