Car Rental – Frequently Asked Questions (FAQ)

Details & Conditions:

• •The LenaCars class table lists economy: 21 years/2 years of licence; mid-size: 23/2; luxury: 25/3; SUV/luxury: 27/3.
• •Exact eligibility is shown during booking or in the quote and depends on the vehicle class, supplier and insurance conditions.
• •Enter accurate information: failing to meet the age or licence requirements may affect insurance cover in the event of damage.

Details & Conditions:

• •Any additional driver must also have their ID and licence recorded in the contract.
• •Additional requirements specific to the vehicle or supplier are displayed during booking.

Details & Conditions:

• •Payment at pickup is available for some bookings.
• •Available methods are shown on screen or in the quote according to the vehicle, supplier and booking model.
• •Pay only after the contract has been created and through official LenaCars channels.

Details & Conditions:

• •Payment links are sent only through official LenaCars channels.
• •Never share passwords, card PINs or one-time bank verification codes with LenaCars staff.

Details & Conditions:

• •From 1 January 2027, the deposit may not exceed 3 days of rent for a 1–6-day rental, or 7 days of rent for a 7–29-day rental.
• •Rentals of 30 days or more and non-consumer rentals fall outside this cap.

Details & Conditions:

• •When the card limit is restored depends on the bank; the seven days are not the bank’s business-day processing period.
• •Deductions are made only for items agreed in the contract and notified in advance.

Details & Conditions:

• •The exact deadline for your booking is displayed before payment, in the booking summary and in the contract.
• •After that deadline, deductions depend on the booking and supplier conditions; some or all of the payment may be non-refundable.

Details & Conditions:

• •The exact amount is displayed during booking according to the vehicle and supplier.
• •The young driver option does not waive the vehicle’s age, licence or insurance requirements.

Details & Conditions:

• •The cover and exact amount are displayed during booking according to the vehicle and supplier.
• •Check the contract and policy for covered damage, excesses and equipment.

Details & Conditions:

• •Availability and fees depend on pickup and return locations, distance, vehicle and supplier operations.
• •The amount displayed during booking applies; there is no fixed general fee.

Details & Conditions:

• •If fuel is missing, the fuel cost and any service charge stated in the supplier’s conditions may be invoiced.
• •The contract states the fuel policy applicable to the vehicle and supplier.

Details & Conditions:

• •Excess mileage is billed at the per-kilometre rate specified in the contract.
• •Some vehicles may offer unlimited mileage.

Details & Conditions:

• •An additional driver may cost 100–150 TL per day; some packages include this service free of charge.
• •The exact amount is displayed during booking.
• •An unregistered driver may affect insurance cover.

Details & Conditions:

• •Extensions depend on availability; additional days may be charged at current prices, and the original rate is not guaranteed.
• •Continuing to use the vehicle without approval breaches the contract.

Details & Conditions:

• •Before moving the vehicle, call LenaCars or the supplier support number in your contract and follow the instructions.
• •Depending on the incident, contact the police or gendarmerie or complete the required report, and photograph or film the scene and vehicles.
• •Follow all notification steps required by the insurance and contract.

Details & Conditions:

• •Existing damage is shown at pickup; new damage found at return is shared with supporting records.
• •Customers are also advised to take their own dated photos or videos at pickup and return.

Details & Conditions:

• •Dates, locations or toll details can be shared on request.
• •Some suppliers charge an administration fee; it applies only if included in the relevant conditions and is invoiced.

Details & Conditions:

• •Eligibility depends on the vehicle, destination country, insurance and supplier conditions.
• •Additional documents, insurance or fees may be required.
• •Do not cross the border without written approval.

Details & Conditions:

• •A daily or monthly base rate does not show the total cost on its own.
• •The final amount appears during booking or in the written quote; as conditions can change, the booking screen and contract are binding.

Details & Conditions:

• •Compare mileage, protection, cancellation and return conditions together.
• •An unclear low price can become more expensive through additional charges on return.

Details & Conditions:

• •Delivery, additional drivers, fuel, late return and damage excess may be outside the base price.
• •LenaCars aims to make quotes clearer by separating the base price from extras.

Details & Conditions:

• •The quoted figure is generally the base rental charge; read the included and excluded items separately.
• •Later-confirmed tolls and fines may be invoiced separately under the contract.

Details & Conditions:

• •A good rental is based on clearly documented expectations as well as price.
• •LenaCars does not rent vehicles against promissory notes; requests for a note or personal IBAN are a security risk. See the promissory-note question on this page.
• •Pay only to the corporate account specified in the contract and through official channels.

Details & Conditions:

• •Payment links are sent through official LenaCars channels only after the contract is created.
• •Never share card passwords, PINs or one-time bank verification codes.
• •If in doubt, stop and verify through the official phone numbers.

Details & Conditions:

• •Depending on the supplier and booking model, it may be issued after payment or on return.
• •Excess mileage, fines, HGS tolls and similar charges confirmed on return are invoiced separately.
• •Offsetting a charge against the deposit does not remove the requirement for an invoice.

Details & Conditions:

• •Suitable terms are planned as short, medium or long term according to vehicle and supplier availability.
• •The exact term and monthly or annual mileage conditions appear in the quote.

Details & Conditions:

• •Additional documents may be requested depending on the application and financial assessment.
• •Submit documents only through official application channels.

Details & Conditions:

• •Approval is not automatic; it depends on financial assessment, vehicle availability and supplier conditions.
• •Requests for additional documents can extend the process.

Details & Conditions:

• •Payment may be completed by bank transfer or at pickup, with an invoice issued to the company.
• •The written quote states payment and security conditions based on the company’s financial assessment, vehicle and supplier.

Details & Conditions:

• •Scope varies by package and supplier; the written quote and contract are binding.

Details & Conditions:

• •For the 2026 calendar year, up to 46,000 TL per vehicle per month excluding VAT may be recognised as rental expense.
• •This limit is updated annually through revaluation.
• •Confirm the treatment with an accountant, as the company’s activity and tax position may affect the result.

Details & Conditions:

• •Depending on the supplier and contract, the full remaining rent, half or one quarter may be used.
• •Check the exact calculation method in writing before signing.

Details & Conditions:

• •Eligibility and the pricing method are agreed in writing with the relevant supplier as the contract approaches its end.

Details & Conditions:

• •Promises of vehicles or finance against promissory notes are not generally accepted corporate practice in car rental.
• •Question such offers carefully; if the LenaCars name is used, verify the quote, phone and payment details through official LenaCars channels.

Details & Conditions:

• •For verification, use 0850 532 79 29 or 0537 777 79 29, the official WhatsApp account, info@lenacars.com and LenaCars’ official social media accounts.
• •Similar-looking domains must not be treated as the official website.

Details & Conditions:

• •Depending on the service provider, the relevant supplier’s legal name may also appear in the contract as payment recipient.
• •Pay only to the corporate account explicitly identified in the contract.
• •Tatil Bizde is not the legal name of LenaCars; it is the supplier used for services requiring TÜRSAB verification.

Details & Conditions:

• •The recipient company must be identified in the contract and its bank account must match that name.
• •Stop any transaction requesting payment to another person and verify through official LenaCars phone numbers.

Details & Conditions:

• •Similar domains, payment before a contract, personal IBANs, unofficial payment links, pressure for an urgent deposit and requests for passwords or codes are warning signs.
• •If suspicious, call LenaCars on the official numbers without clicking the link.

Details & Conditions:

• •Compare the link’s domain, recipient and amount with the contract.
• •LenaCars will not ask you to share card passwords, PINs or one-time bank verification codes.
• •If unsure, verify on 0850 532 79 29 or 0537 777 79 29 before paying.

Details & Conditions:

• •Report it through official LenaCars contact channels.
• •If you transferred money, contact your bank immediately; where necessary, report in person to the police, public prosecutor or cybercrime unit.

Details & Conditions:

• •Check the current score and review count directly on the Google profile.
• •For verification of a review or quote, contact LenaCars through official channels.

Details & Conditions:

• •With a flight number, delays can be tracked; name-board pickup and child seats may be available for eligible bookings.
• •The exact scope, price and cancellation terms are displayed during booking or in the written quote.

Details & Conditions:

• •Online booking, delay tracking with a flight number and fixed route prices may be offered at these locations.
• •Intercity transfer requests are also considered for suitable routes.

Details & Conditions:

• •Very long or overnight delays are rescheduled under the relevant supplier’s conditions.
• •The booking and supplier conditions state the exact arrangement.

Details & Conditions:

• •After that deadline, payments are usually not refunded; the exact rule depends on the booking conditions.
• •Cancel through official LenaCars channels or your booking channel.

Details & Conditions:

• •In both models, price and conditions depend on the route and booking.
• •The suitable package is shown during booking or in the quote.

Details & Conditions:

• •For airport-to-hotel travel, a transfer may suit; for all-day or multi-stop plans, chauffeur-driven rental may be more suitable.
• •The exact scope is stated in the written quote or booking.

Details & Conditions:

• •The suitable option is confirmed in the quote according to vessel type, date, passenger count and event requirements.

Details & Conditions:

• •Fleet and availability vary by region; the written quote confirms eligibility.

Details & Conditions:

• •Bareboat charter is subject to vessel, licence/competence and supplier requirements.
• •The suitable option is specified in the quote.

Details & Conditions:

• •Included and excluded items are clearly listed in the quote; no universal fixed rate is published.

Details & Conditions:

• •Flight licensing and operational eligibility are handled by the licensed operator.
• •Price and conditions are stated in the written quote according to operator and flight plan.

Details & Conditions:

• •Flights are subject to the licensed operator’s approval.
• •Route, date and passenger details are required for a quote.

Details & Conditions:

• •All items appear in the written quote; no universal price or refund percentage is published.

Details & Conditions:

• •Flight approval and operations are handled by the licensed operator.
• •Unverified services such as empty legs or air ambulance flights are not promised.

Details & Conditions:

• •Aircraft category and availability depend on the operator and flight plan.
• •Documentation for international flights is clarified separately.

Details & Conditions:

• •All items appear in the quote; no universal price or refund percentage is published.

Details & Conditions:

• •Scope and charges appear on the relevant page and in the written quote.
• •This FAQ does not promise a warranty, refund or financing.

Details & Conditions:

• •The owner leaves the operational process to LenaCars; sale conditions are agreed in writing.

Details & Conditions:

• •If no sale takes place, LenaCars charges no commission.

Details & Conditions:

• •Secure payment is used at the time of the notarial ownership transfer.